Refund & Returns Policy

At Elora, we are committed to providing the best shopping experience. Please read our policy below before placing your order.

Inspection Upon Delivery

• Customers have the right to inspect their order in the presence of the delivery representative upon arrival.

• If the received product does not match the order, it may be returned immediately to the courier, and the customer will only be required to pay the shipping fee.

Product Exchange

• If you wish to exchange a product, please contact our Customer Service team within 48 hours of receiving your order.

• Exchange requests will only be accepted after confirming that the product is in its original condition, unused, with all tags attached, and in its original packaging.

• The customer is responsible for the exchange shipping fees unless the exchange is due to an error on Elora’s part.

Exchange Requests Cannot Be Accepted If

• The product has been used or shows any signs of wear.

• The original tags or packaging have been removed.

• The product has been damaged due to misuse.

• The product was customized or modified upon the customer’s request.

For any inquiries, please contact Elora Customer Service. We will be happy to assist you.